Resolve 90% of Customer Issues, Before Your Team Even Sees Them
OneRouteAI's 24/7 intelligent assistants handle messages across WhatsApp, Web, In-app and Email, triaging, troubleshooting, and escalating only what needs a human touch.
Why Support Feels Broken
Buried under unanswered messages across channels
Junior agents stuck in "Have you tried...?" loops
Rigid macros that fail on anything outside the script
Back‑and‑forth because agents lack the right context, order details or usage logs
Dashboards that show ticket counts and rigid categories, but not root causes of customer complaints
How OneRouteAI Fixes It
Answers instantly with context‑aware replies 24/7
Solves or escalates and hands off a clean summary plus all data
Acts on behalf of the customer (create tickets, place orders, trigger refunds)
Surfaces insights on root causes and trends, not just volume stats
Key Features & Benefits
Everything you need to transform your customer support
Context‑Rich AI Agents
Accurate answers pulled from docs, CRM, Mixpanel, Zendesk, no waiting.
Omnichannel Deployment
One setup covers WhatsApp, Web chat, In-app, Email.
No‑Code Automations
Drag‑and‑drop actions, zero dev time.
Smart Escalations
Summaries + data let L2 resolve in minutes, not days.
Executive Analytics
Live dashboards reveal the real drivers of churn.
How It Works
4‑Step Setup
Connect Your Knowledge
Point us to docs, FAQs, databases, and tools, no formatting required.
Define Actions
Pick from built‑in actions (tickets, refunds, order updates) or add custom webhooks.
Add Instructions
Tailor tone, escalation rules, and SLAs in plain language, no code.
Deploy Anywhere
Flip the switch on WhatsApp, In-app, Web chat, or Email. Start resolving issues instantly.
Connect Your Knowledge
Point us to docs, FAQs, databases, and tools, no formatting required.
Define Actions
Pick from built‑in actions (tickets, refunds, order updates) or add custom webhooks.
Add Instructions
Tailor tone, escalation rules, and SLAs in plain language, no code.
Deploy Anywhere
Flip the switch on WhatsApp, In-app, Web chat, or Email. Start resolving issues instantly.
Trusted by Industry Leaders
"We cut first‑response times from 2 hours to under 2 minutes and reduced churn by 18% in one quarter."Sarah A., Head of CX, FastPay
Ready to see it live?
Book your personalized demo and see how OneRouteAI can transform your customer support in just 15 minutes.